The Orthodontic Specialist Terms & Conditions

Travel & Parking

Please allow plenty of time for your journey and parking. We are based in Amersham Old Town, parking is very limited outside the clinic, we recommend parking in the large car park behind the clinic, the entrance is next to the Elephant and Castle, it is less than a 5 min walk from the clinic. Amersham train station is a 20 min walk.

Late Arrival

If you arrive late for your appointment, it may not be possible for you to be seen as this can cause delays for following patients. If we are unable to see you, you will be asked to rebook.

New Patient Consultation & Records Fee

Review Appointments

If following your initial consultation, you or your child are not ready to start treatment, you will be placed on review. Review appointments are charged at £75 per visit.

Diagnosis and Treatment Planning

Following the consultation and collection of diagnostic records, a comprehensive treatment plan will be provided outlining the recommended treatment, timeline, and associated costs.

Private Dental Insurance

If you have private dental insurance, we will provide you with a receipt so you can claim back the cost of your treatment. We do not deal directly with insurance companies.

Dental Monitoring

If you are undergoing treatment with clear aligners, you will be provided with a Dental Monitoring scan box. This allows us to monitor your progress remotely. If you lose or damage the scan box, a replacement fee of £50 will apply.

Emails

We aim to respond to all emails within 48 hours. If your query is urgent, please call the clinic directly on 01494 412442.

Clinical Photography & Social Media

We take clinical photographs of all our patients before, during, and after treatment. These photographs form part of your dental records. We may ask for your consent to use these photographs for educational purposes, on our website, or on our social media channels. You are under no obligation to consent to this, and your decision will not affect your treatment in any way.

Zero Tolerance Policy

We operate a zero tolerance policy towards abuse of our staff. Any patient or parent/guardian who is abusive, aggressive, or threatening towards any member of our team will be asked to leave the premises immediately, and their treatment may be terminated.

Appointments

We are a private specialist orthodontic clinic and pride ourselves on offering a premium service. To ensure we can accommodate all our patients efficiently, please familiarise yourself with our appointment policies.

Fitting of Braces or Aligners

Longer appointments, such as the fitting of braces or aligners, are typically scheduled during the morning or early afternoon. This ensures our clinicians have the dedicated time required for these detailed procedures.

Booking Appointments

We recommend booking your next appointment before you leave the clinic to secure your preferred date and time. While we try our best to accommodate after-school appointments, these are highly sought after and cannot be guaranteed for every visit.

Appointment Prioritisation

Priority for after-school appointments is often given to patients undergoing active treatment adjustments. Routine checks and longer procedures may need to be scheduled during school hours. We appreciate your understanding and flexibility.

Cancelling Appointments

We require a minimum of two full working days' notice to cancel or reschedule an appointment.

A working day is Monday to Friday, excluding bank holidays.

Failure to provide the required two working days' notice, or failing to attend an appointment, will result in a cancellation fee. This fee covers the cost of the reserved clinical time and overheads.

If you miss or late-cancel an appointment, you may experience a delay in rescheduling, which could extend your overall treatment time.

Contact Us

If you have any questions about these terms and conditions, please contact us at:

The Orthodontic Specialist
Red House Court, 5 Whielden Street
Amersham, HP7 0HT, UK
Email: info@theorthodonticspecialist.co.uk